Everything a business does, how it does it, and how people feel about it is driven by brand. What people think before and after they leave, your reputation, perception, staff motivation and culture is all part of branding. Branding is how you look, how you feel and act. It is what you represent and what you stand for. Brand is so much more than a logo or a marketing plan. Make no mistake branding works, it is the key factor in ensuring your clients do not look elsewhere for services you provide.

If you do not have a strategic brand, chances you are saying all the wrong things. Businesses often compete by offering a better product, or making it at a lower cost than their rivals - and that’s the strategy most of the time. Get it right, and you have a good, solid business – in the short term. Competitiveness isn’t about product or cost, because over the long term, anyone can market a competing product, or beat you on cost. Winning this kind of competition depends on a deeper resource than your price or service: it’s not about what you do, but about who you are.